Online Aviaticket Refund Regulation

The regulation for online ticket refund through the online air ticket sales website turkmenistanairlinestr.com of Turkmenistan Airlines, ‘’Hakim Turizm’’ (Akyıldızlar Dış Tic.Ltd.Şti) .

Due to the buying an online ticket, the passenger who purchased the ticket for refund of the online ticket can refund the ticket by himself/herself using the personal account, refund payment will be sent to cardholder’s credit/debit card;

Passenger can view all his/her flight tickets by entering the PNR details.

1.    Passenger can access the personal account by entering his/her personal phone number and password through a browser from computer and select his/her flight in the “flight history” section.

2.    Then there will be a button to download the flight ticket or cancel the flight ticket.

3.    Passenger can electronically download his/her flight from anywhere by clicking on the “Download Flight Ticket” button.

4.    By sending the ticket details and cardhoder’s card details by e-mail to [email protected] and request for refund.

5.    When the passenger’s funds are refunded, they are transferred only to the card from which the payment was done.

6.    The airline is not responsible if the passenger’s flight has been returned without the passenger’s notice. This is because the passenger himself enters the personal account and returns the ticket, and the airline is not responsible if it is found that the third party who had access to the personal account (ex. someone who helped to make the purchase) refunded the ticket.

2.  In case if it is determined that the refund is not possible only due to technical reasons, it is necessary to complete the application and send it to the address [email protected] together with the documents indicated below.

Click the “APPLICATION” button.

2.1 A copy of the passenger’s passport.

2.2 A copy of the payee’s passport.

2.3 Payment bank details.

2.4 The electronic application must be completed and submitted correctly.

3. We inform you that your flight itinerary will be canceled based on your cancellation request or after you click the button to return the flight electronically, 

and there is no possibility of reinstatement.